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Our Legal Terms, Plain and Clear

totomart login operates under a defined legal framework that governs how your account, data and transactions are handled — access depends on local law and the region where…

Account Rights DefinedData Privacy — QRIS & DANA CoveredJurisdiction-Dependent AccessTransparent Policy UpdatesContact Path Always Open
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totomart login Our Legal Terms, Plain and Clear
POLICY CONTACT

Reach Us on Any Legal or Policy Question

If you need clarification on any clause, want to request a data correction or need to raise a compliance concern, our policy support paths are open seven days a week from 08:00…

Live Chat Connect through the live chat widget inside your account dashboard. Policy queries raised before 20:00 WIB typically receive a first response within fifteen minutes, and complex cases are escalated to our compliance team same day.
Email Support Send a detailed query to our policy inbox and we respond within two business days. Include your registered account email and the specific clause or transaction reference so our team can pull the right records immediately without back-and-forth delays.
WhatsApp Line For urgent account or data concerns, our WhatsApp support line is staffed daily from 08:00 to 23:00 WIB. Send your account ID and a brief description, and a policy agent will confirm receipt within thirty minutes during operating hours.
ACCOUNT & DATA HANDLING

Six Ways We Protect Your Legal Standing

Every account on totomart login is covered by a set of specific operational safeguards that govern data, cookies, security and your right to request changes.

Data Retention Policy

We retain your account data, including DANA and OVO transaction logs, for a defined period aligned with financial compliance requirements. You may request a summary of retained data by submitting a written request through our email support channel.

Cookie Management

Our site uses session and analytics cookies. You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies does not affect your ability to log in or process GoPay and QRIS transactions on the platform.

Account Security

Login credentials are stored using encrypted hashing. If you suspect unauthorised access, contact live chat immediately — our team can freeze account activity within minutes and initiate a full security review tied to your registered device.

Transaction Record Access

You have the right to request a full history of your QRIS, OVO, GoPay and DANA transactions at any point. Submit the request via email with your account ID, and our team delivers the record within five business days.

Policy Update Notification

When we update any clause in our terms, we notify you via your registered email at least seven days before the change takes effect. Continued use of the account after that date constitutes acceptance of the revised terms.

Data Correction Requests

If your account holds inaccurate personal data, you may request a correction at any time. Contact our policy team via live chat or email, provide the correct detail and a valid form of identity, and corrections are processed within three business days.

Legal Questions We Get Asked Most

The questions below cover the areas Indonesian account holders ask about most — from data rights and cookie control to jurisdiction access and how to request a full account deletion. If your question is not here, our policy team is reachable seven days a week via live chat from 08:00 to 23:00 WIB.

Yes — access depends on local law in your specific region. We document jurisdiction requirements clearly in our terms so you can confirm eligibility before opening an account or depositing via DANA, OVO, GoPay or QRIS.

Transaction records from DANA, OVO, GoPay and QRIS are retained for a period consistent with financial compliance requirements. You may request a copy of your transaction history at any time by submitting a written request to our email support team.

You may submit a data deletion request via our email support channel. Include your registered account email and account ID. Our compliance team reviews all deletion requests within five business days and confirms the outcome in writing.

Inactive account data is retained for the minimum period required under our compliance obligations. After that window, data not subject to financial record-keeping requirements is removed from our active systems following our standard retention schedule.

Contact our policy team via live chat or email with the correct detail and a valid form of identity verification. Corrections are typically processed within three business days, and you receive written confirmation once the update is complete.

Yes. We send a notification to your registered email address at least seven days before any material policy change takes effect. The email outlines what changed and links to the updated clause so you can review before the effective date.

Start a dispute by contacting live chat or emailing our policy inbox with your account ID and transaction reference. Our compliance team logs the case immediately and aims to deliver a first response within five business days of receiving the full details.

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